Jtx Fitness

Note: The owner or a representative of this business has not yet completed the verification process

4.4

( 8 reviews )

Fitness & Instruction, Physical Therapy, Bike Rentals

Open 09:00 AM - 05:00 PM See Hours

3, Industrial Estate, Harbour Way, Shoreham-by-Sea BN43 5HZ, United Kingdom +44 1273-453-855.0

JTX Fitness is an established exercise equipment store known for its high-quality products and exceptional customer service. With a range of state-of-the-art fitness equipment, JTX has garnered a reputation for surpassing customer expectations. One satisfied customer purchased the club pro treadmill three years ago and found it to be superior to their previous Life Fitness treadmill. When a noise issue arose, JTX promptly sent an engineer who quickly resolved the problem. Another customer praised the ease of assembling the Strider X7 crosstrainer and the superior performance compared to their previous Reebok jet 100 crosstrainer. Any small issues were swiftly addressed by JTX's responsive customer service. Additionally, JTX's prompt replacement of a damaged power cord showcased their reliability and commitment to customer satisfaction. Located at 3 Industrial Estate, Harbour Way, Shoreham-by-Sea, United Kingdom, JTX Fitness offers convenient opening hours throughout the week. With a focus on providing exceptional service and quality fitness equipment, JTX Fitness is a top choice for fitness enthusiasts.

Amenities and More

Service options
- Delivery
- In-store shopping
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Payments
- Credit cards
- Debit cards
Crowd
- LGBTQ+ friendly

Reviews

4.4/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Courtney johnson

March 22, 2024

I bought my spin bike last February, and fell in love pretty quickly! Unfortunately, the computer supplied stopped working and after a couple of battery changes, it gave up completely. I contacted customer services to see what advice they could give - and it is possibly the BEST customer service I have ever had! There was no quibble, no challenge - I was treated as a grown up, and respectfully engaged with. JTX offered me a replacement computer, to my absolute joy - I have been a bit lost without my stats to motivate and drive improvement. Unfortunately, the new computers were out of stock but Jake promised one as soon as possible. I emailed a couple of times, as I'm impatient and worried they might have forgotten me (!) But they were as always engaging and professional - and good to their word. I got my new computer today, by courier, and I couldn't be happier. Thanks JTX, and everyone in customer services who had a part to play. 5 stars, without doubt. Sam Q

Alan beadle

March 22, 2024

Great service in an odd environment. The showroom is just that, a row of equipment lined up for inspection, no frills. All questions answered and spin bike then bought on line. Delivery was speedy, and I very happy with the bike. All good.

Brandon kurzweil

March 22, 2024

Bought the club pro treadmill nearly 3 years ago. Rate it better than the Life Fitness treadmill we had previously! It started making a noise, so JTX sent an engineer out without hesitation. Turns out it was an easy fix for Paul at ‘Gym Care’ who JTX use. The customer service from this company & those under the umbrella are second to none! If you’re in two minds don’t hesitate, go for it. This review is completely unbiased & I’m typing it for no other reason than the fact I’m super happy with the product & service from this company & highly recommend!

Joel vanderzouwen

March 22, 2024

Very impressed. JTX have been fantastic with their after sales service in supplying replacement a component needed long after purchase. Without which we wouldn't have been able to continue using the rowing machine.

Libby manian

March 22, 2024

JTX have been absolutely brilliant. My machine arrived on time and as expected. The ignite air is exactly as described on the tin. It is a super gym standard rower. Customer service dealt with one minor fault by dispatching a replacement foot strap within a day. They also handled another matter really well, patiently discussed options and booked in an engineer to visit my home. In the end I didn’t need the engineer as it wasn’t a fault with the machine, it was me. When I carefully followed the instructions provided by customer services it was all resolved. I would highly recommend.

Derek douglas

March 22, 2024

My power cord for my JTX CYCLO-5: GYM EXERCISE BIKE got accidentally tangled in the pedals, the cable was stripped and stretched. JTX kindly posted me out a replacement within 24 hours no questions asked. Great service from a reliable and customer friendly company. ( I bought my bike from them as well a few years back, never had any issues with it, great piece of equipment for home fitness. )

Virginie bourbon

March 22, 2024

I bought my JTX 7 Sprint running machine in August 2020. Love it. It started depositing a fine black powder onto the floor at the rear of the machine and I spoke to JTX who suggested I check the alignment. The problem persisted and then a deeper scaring developed on the belt. JTX were great. They arranged for a home visit and a new belt was installed. No quibbles, no blame shifting, no cost to me just a genuine desire to fix my issue and get me running again. Great customer service from a great team. Very happy. Thanks JTX.

Vera yee

March 22, 2024

I purchased a Strider X7 crosstrainer from JTX and found the assembly of it really straight forward and when using it I've found it to be far better than my previous reebok jet 100 crosstrainer which I had major nouse problems with amongst other issues. I only had one asmall issue with a nut that needed tightening on the LH crank wheel and after sending a video to customer service of the problem they gave me the solution within a couple of hours and is now working perfectly!! Never have I had such an excellent experience with a company's customer service and would highly recommend anyone who needs a fitness machine to buy it from JTX and they are good on price ! Thanks again Jamie ! Andy